FAQ’s

General Questions

What is Compounding?
Compounding is the process of creating customized pharmaceutical preparations to better meet the individual needs of a human or animal patient, when their needs are not met by mass-produced, commercially available drugs.

What makes a compounding pharmacy different from a regular pharmacy?
Regular pharmacies dispense mass produced medications; we prepare each medication in our laboratory. We work closely with physicians, caregivers and patients to ensure that we formulate a specific medicine tailored to each patient’s needs and therapeutic goals.

Can you fill a prescription for any state?
No, we are licensed in and can ship to the following states:

  • Michigan
  • Ohio
  • Illinois
  • Indiana
  • Wisconsin
  • Pennsylvania
  • New York
  • Massachusetts
  • Florida

Why would someone need compounded medications?
There are several reasons someone might require compounded medications. The dose you need may not be produced commercially, you may need an alternate method of delivery, the medication or hormone may not be available commercially or you may be allergic to certain dyes, binders or preservatives in available “off the shelf” medications.

Are all compounding pharmacies alike?
No. University Compounding Pharmacy is a PCAB Accredited pharmacy and has achieved accreditation in both general and sterile compounding. We monitor and document clean room temperature and humidity daily. Our staff is trained in proper gowning, aseptic techniques, clean room policies and USP guidelines. We purchase only high grade chemicals from FDA approved suppliers and we obtain certificates of analysis for all formula ingredients. We perform pH testing and verify the potency of compounds. Visit our Quality & Safety page for more

Patient Questions

Do I need a prescription for custom made compounded drugs?
Yes, a valid patient-specific prescription is required from a licensed provider

Does University Compounding Pharmacy accept insurance?
Yes, University Compounding Pharmacy is an approved and credentialed provider for all major insurance plans. Coverage for compounded medications varies by plan, but our staff is happy to attempt to bill your insurance online. We will communicate coverage and copayments to you prior to preparing your medication

Do you accept Flexible Spending Account (FSA) or Health Savings Account (HSA) cards?
Yes, University Compounding Pharmacy is happy to accept FSA & HSA cards

How long does it take for my prescription to be ready?
The time to fill/make each individual prescription varies. We recommend you get the prescription to us in advance so that we can ensure your medicine is ready when you come to pick it up. Most formulations are ready within 24-48 hours except for some formulations that may be in stock

Can you fill prescriptions for non-compounded medications?
Our focus is to provide high quality customized products that are not manufactured for mass distribution and commercial products of limited availability. We do however offer commercially available hormone therapies such as thyroid, progesterone and estrogen patches as well as affordable sildenafil citrate tablets.

How do I refill my prescriptions with University Compounding Pharmacy?
Prescriptions can be refilled on our website using our quick refill page or by downloading our mobile app for Android or iPhone (more)

Can I order refills using my phone or tablet?
Yes! Just download our mobile app from the App Store or Google Play for your Apple or Android Device. You can easily submit refills, get medication reminders and much more! Visit our mobile app download page for information and links to download our app

Can you ship my medications to me?
Yes – Using FedEx, USPS or our dedicated delivery service, we can ship your compounded prescriptions and vitamin supplements directly to your front door.  Please note: University Compounding Pharmacy is licensed in the following states: Michigan, Ohio, Indiana, Illinois, Wisconsin, New York, Pennsylvania, Massachusetts and Florida

How can I get my prescription transferred to University Compounding Pharmacy?
One of our pharmacists would be more than happy to call your doctor or the pharmacy where your prescription is to have it transferred to us.

Can any doctor use your pharmacy to fill my prescription?
Yes, if you change doctors, you may request that the new group send your prescription to us.

Healthcare Professional Questions

How do I place an order with University Compounding Pharmacy?
New prescriptions can be requested by physicians and veterinarians by phone (877) 531-1147, fax (866) 531-1826, or via e-scribe.

How do I write a prescription for a compounded medicine?
To order a compounded medication for your patient, we need the following information

  1. Name of the active ingredient(s)
  2. Strength of the active ingredient (mg, mg/mL, %)
  3. Dosage form (solution, transdermal cream, suppository)
  4. Quantity to dispense
  5. Directions for use
Should you need assistance with any of these steps, contact our pharmacy at (877) 531-1147 and our pharmacists would be happy to assist you