You Have Questions? We Have Answers.

We understanding compounding pharmacies can sometimes seem confusing. We’ve answered the most common questions we’re asked below. But please don’t hesitate to call us toll free if we can help.

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Compounding FAQ Healthcare Provider FAQ Patient FAQ

Compounding FAQ

What is Compounding?

“Compounding” is how we prepare pharmaceutical therapies for an individual patient. Most drugs sold today are manufactured in a factory. Compounding is necessary when mass-produced drugs don’t meet patients’ needs. They may be allergic to mass-produced ingredients. Or they would benefit from therapies customized to their bodies. Or the therapy they need isn’t mass-produced.

What makes a compounding pharmacy different from a regular pharmacy?

Regular pharmacies dispense mass-produced medications; we prepare each medication in our laboratory. We work closely with physicians, caregivers, and patients to ensure that we formulate a specific medicine tailored to each patient’s needs and therapeutic goals.

Can you fill a prescription for any state?

No, we are licensed in and can ship to the following states:

  • Michigan
  • Ohio
  • Illinois
  • Indiana
  • Minnesota
  • Wisconsin
  • Pennsylvania
  • New Jersey
  • New York
  • Massachusetts
  • Florida
  • Kentucky

Why would someone need compounded medications?

There are several reasons someone might require compounded medications:

  • The dose you need may not be produced commercially
  • You may need an alternate delivery method
  • The medication or hormone may not be available commercially
  • You may be allergic to certain dyes, binders or preservatives in available “off-the-shelf” medications.

Are all compounding pharmacies alike?

No. Unlike most compounding pharmacies, University Compounding Pharmacy specializes in specific hormone replacements, erectile dysfunction, sexual health, and veterinary therapies. We believe that specializing allows us to be better at what we do. We’re also a PCAB Accredited pharmacy and have achieved accreditation in both general and sterile compounding. That’s a fancy way of saying we’re independently verified to meet and exceed the highest ethical and quality standards. We monitor and document cleanroom temperature and humidity daily. Our staff is trained in proper gowning, aseptic techniques, clean room policies, and USP guidelines. We purchase only high-grade chemicals from FDA approved suppliers and we obtain certificates of analysis for all formula ingredients. We perform pH testing and verify the potency of compounds. Visit our [Quality & Safety page](TK destination) for more.

Healthcare Provider FAQ

How do I place an order with University Compounding Pharmacy?

New prescriptions can be requested by physicians and veterinarians by phone (877) 531-1147, fax (866) 531-1826, or via e-scribe.

How do I write a prescription for a compounded medicine?

To order a compounded medication for your patient, we need the following information:

  1. Name of the active ingredient(s)
  2. Strength of the active ingredient (mg, mg/mL, %)
  3. Dosage form (solution, transdermal cream, suppository)
  4. Quantity to dispense
  5. Directions for use

Patient FAQ

Do I need a prescription for custom made compounded drugs?

Yes, a valid patient-specific prescription is required from a licensed provider.

Does University Compounding Pharmacy accept insurance?

Yes, University Compounding Pharmacy is an approved and credentialed provider for all major insurance plans. Coverage for compounded medications varies by plan, but our staff is happy to attempt to bill your insurance online. We will communicate coverage and copayments to you prior to preparing your medication.

Do you accept Flexible Spending Account (FSA) or Health Savings Account (HSA) cards?

Yes, University Compounding Pharmacy is happy to accept FSA & HSA cards.

How long does it take for my prescription to be ready?

The time to fill/make each individual prescription varies. We recommend you get the prescription to us in advance so that we can ensure your medicine is ready when you come to pick it up. Most formulations are ready within 24 hours except for some formulations that may not be in stock.

Can you fill prescriptions for non-compounded medications?

Our focus is to provide high quality customized products that are not manufactured for mass distribution and commercial products of limited availability. We do, however, offer commercially available hormone therapies such as thyroid patches as well as affordable options for sildenafil citrate and tadalafil.

How do I refill my prescriptions with University Compounding Pharmacy?

Prescriptions can be refilled on our website using our quick refill page or by downloading our mobile app for Android or iPhone (more).

Can I order refills using my phone or tablet?

Yes! Just download our mobile app from the App Store or Google Play for your Apple or Android Device. You can easily submit refills, get medication reminders and much more! Visit our mobile app download page for information and links to download our app.

Can you ship my medications to me?

Yes – Using FedEx or USPS, we can ship your compounded prescriptions and vitamin supplements directly to your front door. Please note: University Compounding Pharmacy is licensed in the following states: Michigan, Ohio, Indiana, Illinois, Minnesota, Wisconsin, New York, New Jersey, Pennsylvania, Massachusetts, Florida and Kentucky.

How can I get my prescription transferred to University Compounding Pharmacy?

One of our pharmacists would be more than happy to call your doctor or the pharmacy where your prescription is to have it transferred to us.

Can any doctor use your pharmacy to fill my prescription?

Yes, if you change doctors, you may request that the new group send your prescription to us.